Terms of service

Terms of Service

Last updated: August 31, 2026

Welcome to VerraWave. These Terms of Service govern your use of our website, verrawave.com, and the purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing a product from us, you agree to these Terms of Service.

Please read them carefully before using our website or placing an order.

1. About VerraWave

This website is operated by VerraWave.

Our website provides an online retail service through which customers can browse and purchase products offered through our store.

For questions regarding these Terms of Service, please contact:

Email: contact@verrawave.com

2. Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement under the laws applicable to you.
The information you provide is accurate and complete.
You will use our website only for lawful purposes.
You will not use our website for fraudulent, abusive, or unauthorized activities.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

Product colors may appear differently depending on your device or screen.
Product images may differ slightly from the actual product.
Product specifications may occasionally be updated by manufacturers or suppliers.
Availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Nothing in these Terms affects your statutory consumer rights.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue products at any time.

If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a refund or another available solution.

5. Prices

All prices displayed on our website are shown in the currency applicable to your market unless otherwise stated.

For our primary UK market, prices are displayed in British Pounds (GBP).

Prices may change at any time, but changes will not affect an order that has already been accepted unless otherwise permitted by applicable law.

Where applicable, taxes, duties, shipping charges, or other costs will be displayed during checkout.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in situations involving:

Product availability issues
Pricing or listing errors
Suspected fraud or unauthorized activity
Payment problems
Incorrect customer information
Shipping restrictions
Technical errors

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment

Payment must be successfully completed before an order can be processed.

We use third-party payment providers to process payments securely.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not knowingly store complete payment card information on our own systems where payment processing is handled by third-party payment providers.

8. Shipping and Delivery

Orders are generally processed within 2–3 business days after successful payment confirmation.

For UK orders, standard delivery typically takes approximately 5–10 business days after shipment.

In some circumstances, delivery may take longer due to carrier delays, customs procedures, high-volume periods, weather, transportation disruptions, or other circumstances outside our reasonable control.

For more information, please review our Shipping Policy.

Delivery estimates are not guarantees unless otherwise required by applicable law.

9. Order Tracking

When an order is shipped, we may provide tracking information by email.

Tracking information is provided by the relevant carrier or logistics provider and may take some time to become active after shipment.

We are not responsible for inaccuracies or temporary interruptions in third-party tracking systems.

10. Returns, Refunds and Cancellations

Returns, refunds, and cancellations are governed by our Refund & Return Policy.

Nothing in these Terms of Service limits or excludes any statutory rights you may have under applicable consumer protection laws.

If a product is defective, damaged, incorrect, or otherwise does not conform to applicable legal requirements, you may have additional legal rights and remedies.

11. Promotions and Discounts

From time to time, we may offer promotional discounts, special offers, bundles, or other promotions.

Each promotion may be subject to additional terms, including:

Promotional period
Product eligibility
Minimum purchase requirements
Quantity limitations
One-time-use restrictions

Unless otherwise stated, promotions cannot be combined.

We reserve the right to correct errors or withdraw a promotion where necessary.

12. Intellectual Property

All content available on our website, including text, graphics, logos, images, product descriptions, designs, layouts, videos, icons, and other materials, is owned by or licensed to VerraWave or used with permission.

You may access and use our website for personal and lawful shopping purposes.

You may not, without our prior written permission:

Copy or reproduce our website content
Republish our content
Modify or distribute our content
Use our branding or logos commercially
Scrape or systematically collect information from our website
Use our content to create a competing website or service

13. User Reviews and Submitted Content

If our website allows you to submit reviews, comments, photographs, or other content, you remain responsible for the content you submit.

By submitting content, you confirm that:

You have the right to submit it.
It does not violate applicable laws.
It does not infringe another person's rights.
It is not fraudulent, misleading, abusive, or unlawful.

Where permitted by applicable law, you grant VerraWave a non-exclusive, royalty-free license to use, reproduce, display, and publish submitted content for purposes related to operating and promoting our Services.

We reserve the right to remove content that violates these Terms or applicable law.

14. Prohibited Uses

You may not use our website to:

Engage in fraudulent activity
Violate applicable laws or regulations
Attempt to gain unauthorized access to our systems
Introduce malicious software or harmful code
Interfere with the operation or security of our website
Collect personal information about other users without authorization
Impersonate another person or business
Use our Services for abusive, deceptive, or unlawful purposes

We reserve the right to restrict or terminate access to our Services where reasonably necessary to protect our business, customers, or website.

15. Third-Party Services and Links

Our website may use third-party services to provide payment processing, shipping, analytics, advertising, customer support, and other functions.

We may also provide links to third-party websites.

Third-party services are governed by their own terms and policies.

We are not responsible for the content, availability, security, or practices of third-party websites or services except where required by applicable law.

16. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from technical problems
Free from viruses or other harmful components

Maintenance, technical issues, updates, or circumstances outside our control may temporarily affect availability.

17. Disclaimer

To the maximum extent permitted by applicable law, information provided on our website is provided for general informational and shopping purposes.

We do not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or error-free.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, VerraWave will not be responsible for losses that are indirect, incidental, or consequential and that could not reasonably have been anticipated at the time the contract was formed.

Nothing in these Terms limits liability where it would be unlawful to do so, including any liability that cannot legally be excluded or limited under applicable consumer protection laws.

19. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
Transportation disruptions
Carrier delays
Customs delays
Government actions
Internet or telecommunications failures
Strikes or labor disruptions
Other unforeseen events

Where appropriate, we will make reasonable efforts to communicate significant delays to affected customers.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, Services, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. Governing Law and Consumer Rights

These Terms are intended to operate in accordance with applicable laws.

If you are a consumer in the United Kingdom, nothing in these Terms is intended to remove or restrict any mandatory consumer rights that apply to you.

Where applicable, statutory consumer rights take precedence over any conflicting provision of these Terms.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where possible.

The remaining provisions will continue to apply.

24. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies expressly referenced on our website, constitute the terms governing your use of our Services and purchases from VerraWave, subject to applicable law.

25. Contact Us

If you have any questions about these Terms of Service, please contact us:

VerraWave