Shipping Policy

Last updated: August 31, 2026

At VerraWave, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Order Processing

All orders are processed within 2–3 business days after payment has been successfully confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that orders are not processed or shipped on weekends or public holidays.

2. Delivery Times

For orders delivered within the United Kingdom, standard delivery typically takes:

5–10 business days after shipment.

In some circumstances, including periods of high demand, carrier delays, customs procedures, or unexpected logistical issues, delivery may take up to 12–15 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, and circumstances beyond our control.

3. Shipping

We work with logistics and shipping partners to deliver orders to our customers.

All shipped orders include tracking information, allowing you to follow the progress of your delivery.

Shipping availability may vary depending on the destination and the products ordered.

4. Free Shipping

We currently offer free standard shipping on eligible orders.

Any applicable shipping fees or shipping promotions will be clearly displayed on our website and at checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can use this tracking number to monitor your shipment and view the latest available delivery updates.

Please allow some time for tracking information to become active after your order has been shipped.

6. Shipping Costs

Shipping costs depend on the destination, shipping method, product, and any promotional offers currently available.

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

7. Delays and Delivery Exceptions

While we do our best to ensure orders arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our control, including:

• Carrier delays

• Customs processing

• Severe weather conditions

• Public holidays

• High-volume shopping periods

• Transportation disruptions

• Unexpected logistical issues

In these circumstances, delivery may take longer than the estimated timeframe.

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

8. Incorrect or Incomplete Shipping Information

Please make sure that your shipping address and contact information are correct before completing your order.

If an order has not yet been shipped and you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

VerraWave cannot be held responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbours, and the delivery location specified by the carrier.

If you still cannot locate your package, please contact us at contact@verrawave.com and provide your order number and tracking information so that we can assist you.

10. International Shipping

VerraWave may expand shipping availability to additional countries in the future.

Shipping availability, delivery times, costs, and any applicable duties or taxes may vary depending on the destination.

If international shipping is available for your location, the applicable shipping information will be displayed at checkout.

11. Customs, Duties and Taxes

For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country, where applicable.

Any such charges are determined by the relevant customs authorities and are outside VerraWave's control.

Customers are responsible for complying with the import requirements applicable in their country.

12. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Email: contact@verrawave.com

We will be happy to assist you with your order and shipping questions.

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VerraWave
Online Retail Store
Email: contact@verrawave.com