Refund policy

Refund & Return Policy

Last updated: August 31, 2026

At VerraWave, we want you to be satisfied with your purchase. This Refund & Return Policy explains when returns, refunds, and cancellations may be available.

1. Returns

Subject to your applicable consumer rights, you may request a return within 30 days of receiving your order if you are not satisfied with your purchase.

To be eligible for a return under our 30-day return policy, the product should:

Be unused and in its original condition.
Be free from damage, dirt, or excessive wear.
Include all original accessories and components.
Be returned with its original packaging where reasonably possible.
Be in a condition suitable for resale.

Certain products may be excluded from return for hygiene, safety, or other legitimate reasons where permitted by applicable law.

We reserve the right to assess returned products and may refuse a discretionary return where the product does not meet the conditions above.

Nothing in this policy affects your statutory consumer rights.

2. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, return shipping costs are the responsibility of the customer for discretionary returns.

Original shipping charges are generally non-refundable for discretionary returns.

Where a product is defective, damaged, incorrect, or the return is otherwise required under applicable law, we will provide an appropriate remedy in accordance with your legal rights.

3. How to Request a Return

Before sending anything back, please contact our customer service team:

Email: contact@verrawave.com

Please include:

Your order number
Your full name
Your shipping address
The reason for your return
Photos or videos of the product if it is damaged, defective, or incorrect

Our customer service team will review your request and provide further instructions if your return is approved.

Please do not send a product back without contacting us first.

Unauthorized returns may not be processed correctly.

4. Return Address

If your return request is approved, we will provide you with the appropriate return address and return instructions.

Please do not use an address found on a previous order, shipping label, or third-party website unless it has been specifically provided by our customer service team for your return.

5. Return Inspection

Once your returned product has been received, it may be inspected to determine whether it meets the applicable return conditions.

We aim to process approved returns within 7 business days of receiving the returned item.

You will be notified once the return has been reviewed.

6. Refunds

If your refund is approved, the refund will be issued to the original payment method used to place the order.

We aim to process approved refunds within 14 business days after the return has been received and approved.

Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank or payment provider.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as reasonably possible at:

contact@verrawave.com

Please provide your order number and clear photos or videos showing the issue.

We will review the situation and, where appropriate, offer a replacement, repair, refund, or other remedy in accordance with applicable consumer law.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at:

contact@verrawave.com

Because orders may enter our fulfillment process shortly after payment, we cannot guarantee that a cancellation request can be stopped before shipment.

However, this does not affect any cancellation or cooling-off rights you may have under applicable consumer law.

If an order cannot be canceled before shipment, you may have the right to return it after delivery, subject to applicable legal requirements and the conditions explained in this policy.

9. Orders Already Shipped

If your order has already been shipped, we may not be able to stop or modify the shipment.

If you no longer wish to keep the order, please contact us after delivery to determine whether a return or cancellation right applies.

10. International Returns

If VerraWave offers shipping to countries outside the United Kingdom, return conditions may vary depending on the destination and applicable local consumer laws.

Unless otherwise required by applicable law, customers are responsible for return shipping costs for discretionary returns.

Any customs duties, import taxes, or other charges associated with an international return may also apply depending on the circumstances and destination.

11. Statutory Consumer Rights

This policy does not limit, exclude, or replace any rights you may have under applicable consumer protection laws.

For customers in the United Kingdom, statutory rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods remain unaffected by this policy.

Where applicable, these statutory rights take precedence over any conflicting provision of this policy.

12. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us: